Introducing Diversey ServiceNow
- Virtual Support That Gets You Back in Business in Minutes.
We recognize the critical importance of every second in your operations, where any disruption can have a profound impact on your efficiency and profitability. Unforeseen downtime can result in the loss of up to 25 hours of productivity per month. That's why Diversey ServiceNow offers cutting-edge virtual service and support solutions to swiftly restore your business operations.
Self-Service Portal: Access Virtual Support Anytime, Anywhere
Self-Service Portal: Access Virtual Support Anytime, Anywhere
Online expertise, accessible 24/7 on your mobile device
- Step-by-step resolutions that will get you back to business fast.
- Proactive customer service providing support on your timeline.
- Error codes, alarms and simple equipment alerts; are easily resolved without the wait
Guided Support: Expert Assistance at Your Fingertips
- Personalised experience; a Diversey expert at your fingertips.
- Augmented reality allow our virtual experts to diagnose and solve issues remotely and get you fully operational in no time.
- Become empowered and educated through a guided diagnosis, fix and retrospective.
In-Person Support: Comprehensive Expertise When Needed
- Personalised experience; a Diversey expert at your fingertips.
- Augmented reality allow our virtual experts to diagnose and solve issues remotely and get you fully operational in no time.
- Become empowered and educated through a guided diagnosis, fix and retrospective.
- While our virtual support solutions are highly effective, we understand that certain situations necessitate in-person support. Our comprehensive in-person support services ensure that you receive the expertise and timely issue resolution required at your site. By seamlessly integrating guided assistance with in-person support, we deliver superior diagnostic accuracy and optimal results, even when an on-site visit is warranted.
Don't allow equipment downtime to bring your operations to a standstill.
Discover the unparalleled capabilities of Diversey ServiceNow and experience the efficiency and expediency of our virtual support solutions.
Seamlessly interact between your organization and ours, just as leading B2C and B2B portals facilitate. Simply scan the QR code on your equipment, follow the straightforward steps, and swiftly resume your business operations!
Benefits of Virtual Service and Support:
- Instant Diagnosis: Our virtual support empowers you with immediate issue identification, enabling you to swiftly pinpoint the root cause of the problem. Immediate Resolution: Through our virtual support solutions, you can experience prompt resolution to equipment-related issues, minimizing downtime and maximizing overall operational efficiency.
- Reduced Downtime: By harnessing the power of virtual service and support, your operations are primed for heightened efficiency, resulting in significant cost savings and increased productivity.
- Improved CO2 Footprint: Our virtual support initiatives contribute to the reduction of carbon emissions, fostering a sustainable environment and a positive impact on our planet. Enhanced Efficiency: Self-service portal with guided support enables instant diagnosis and immediate resolution of issues, minimizing downtime and optimizing operational efficiency.
- Cost Savings: By swiftly resolving equipment- related issues through virtual support, organizations can reduce downtime and associated costs, leading to significant savings. Increased Productivity: With step-by-step resolutions and expert guidance, employees can quickly address problems and get back to work, maximizing overall productivity. Knowledge Empowerment: Through guided support, users gain valuable insights and education as they are walked through the diagnosis, solution implementation, and retrospective process, fostering continuous learning and improvement.
- Remote Accessibility: Accessible 24/7 on mobile devices, the self-service portal with guided support provides users with convenience and flexibility, allowing them to resolve issues anytime, anywhere.
- Quick Issue Resolution: Error codes, alarms, and simple equipment alerts can be easily resolved without waiting for on-site support, enabling organizations to resume operations swiftly. Seamless Integration: The self-service portal seamlessly integrates with in-person support when needed, providing comprehensive expertise and timely issue resolution at the user's site.
- Continuous Improvement: By leveraging guided support, organizations can identify recurring issues, analyze trends, and implement preventive measures, leading to ongoing process improvement and operational excellence.